FAQs and Troubleshooting

I want to copy and paste in ClioVis:

Take the following steps: Open the event that you want to add text to. Click “edit” or “create new event.” Put the cursor where you want the text to populate in the Event Description or Reference box. Once you have identified the text you want to copy into the box, use “Command + C” on Mac or “Control + C” on Windows to copy the text. Navigate back to your open ClioVis tab and press “Command + V” on  Mac or “Control + V” on Windows to paste that text into the field. A separate “paste” window will appear. Paste the text there and click “Paste”.

What browser should I use?

ClioVis works best in Firefox and Safari. If you experience problems with Chrome (i.e. if events that you’ve put into your timeline seem to disappear) switch to one of those. All your data/events will still be there. This is due to a bug with Chrome’s interactions with our networking technology. We are working on a solution. Update: We’ve blocked the use of Chrome. Please use Safari or Firefox for the immediate future. This issue will be resolved by August 2019.

My text disappears when editing events:

If you notice that the text is highlighted in blue, you can accidentally delete the text if you aren’t careful. If it’s in blue, click on it so the highlight turns off. It’s easier to edit — and there’s no danger of accidentally deleting any information.

I am having difficulty adding image URLs to my event node:

To successfully add an image, you must use a valid image url which usually ends with .jpg or .png.  Nothing other than the image should be on the page.

For example:
This won’t work: https://en.wikipedia.org/wiki/Abraham_Lincoln
And this wont work: https://en.wikipedia.org/wiki/File:Abraham_Lincoln_O-77_matte_collodion_print.jpg
But this will work: https://upload.wikimedia.org/wikipedia/commons/a/ab/Abraham_Lincoln_O-77_matte_collodion_print.jpg

Helpful hint:

Wikipedia Commons is a good source for finding useful and usable (open  images. Make sure to to click on the image to get the correct URL.

How do I set the Time Span of Timelines: 

When setting a timeline, the minimum time span is ten years. Once you are working in a timeline, you can add events according to your needs (i.e. timelines can cover 1 year, 2 years, or 5 years.). The ten year time span is only used for set up purposes. If you wish to add event nodes or eras outside of the original year span you picked, the timeline will automatically expand to add additional years.

Issue: I can see a list of projects, but when I click “Enter,” it tells me it’s connecting then returns to the list of projects:

Due to the collaborative technology powering ClioVis, some networks – especially guest networks – may block our web app. If you are having this issue, ensure that the network you are on and your firewall both allow TCP traffic in the range 30000-40000. Note: If you are at the University of Texas at Austin, the “UTguest” network blocks ClioVis. Please connect to the UTexas WiFi.

Who do I contact if I encounter a problem?

Contact Us

If you want to set up an account or use ClioVis in a class or with a group, email admin@cliovis.org. Or, if you are having a technical issue contact our support team at by clicking on “Contact Us” above.